We regularly assess how we are doing by asking our patients to fill out a questionnaire about their experience. We recognise that not everyone is always content with their treatment and we take these comments seriously. Each one is reviewed to see how we can improve our service. We also take any comments on board that are passed to us, via letter, email or social media.
Thank you to everyone who took the time to give us feedback, and to send us pictures of their wonderful babies!
Thank you so much for helping us with our treatment cycle. All of you are so polite, friendly and professional.”
“Thank you for being so kind and helpful and putting us at ease. The whole experience seemed much easier than expected and we will recommend anybody who is finding it hard to have a baby to come to you.”
“Thank you to the whole team to make our dreams come true! I’m pregnant!”
“Thank you from the bottom of my heart for your encouragement and support. I really held onto that during the dark days and I am forever grateful for the joyous outcome.”
“Thank you for all your help and support last year when we were going through IVF. We could not have asked for a better clinic … we hope to be back for no 2!”
“The whole experience with you was so much better than we could have hoped, and we really appreciate all your help and kind words throughout the time with you. You bring so much hope to couples like us.”
“Thank you so much for all the help you have given us – we will always be grateful for giving us the gift of parenthood and taking good care of us throughout our treatment with you.”
“Thank you so much for the care and treatment we had at Boston Place. Such a difficult process was made much easier by all the staff. Everyone we met was so kind and thoughtful. Even when it wasn’t going to well, news was given in a caring but direct way which is what we needed. We are so excited to be at 17 weeks now and can’t wait to meet our little baby in January! Thank you so much for everything you do, it has made such a difference to our lives.”
“We still get emotional just thinking about our journey. Every day we are grateful for everything that you’ve helped us achieve: our own family. We wanted to finally say our most heartfelt thank yous to you and the team. Despite the length of time it’s taken to put this into writing we’re still struggling to understand if this could ever convey the gratitude we feel, how blessed we feel…. there aren’t the words to express what [our baby] means to us, or indeed the significance of your contribution. We also wanted to extend our thanks for the treatment we received every step of the way. Everyone in the clinic, from the receptionists and finance to the nurses and the doctors and the embryologists were all wonderful to be around. No part of the process ever felt arduous and often we’d look forwards to our appointments. On that note, you may well see us back at Boston Place again some time soon!”
“We have been very impressed at the professionalism, guidance and care at Boston Place at what was a very anxious time for us.”